Frequently Asked Questions

Welcome to the MytsDesigns Help Centre. Here you’ll find answers about our products, sizing, ordering, production, worldwide delivery, tracking, and returns.

If you cannot find the answer you need, don't hesitate to get in touch with us through our Contact page or email mytsdesigns@gmail.com. We’re always happy to help.

About MytsDesigns

What is MytsDesigns?

MytsDesigns is an Australian-owned independent design business creating original graphic T-shirts, hoodies, sweatshirts, mugs, tote bags, beach towels and unique gifts.

We started MytsDesigns because we were tired of seeing the same mass-produced artwork repeated across countless stores. Our goal is to create distinctive products that help people express their personality, interests and individual style.

What makes MytsDesigns different?

Originality is at the heart of everything we create. Our collections are inspired by art, nature, humour, coastal living, everyday interests and the many different personalities of the people who wear our designs.

We combine original artwork with trusted global production partners to deliver thoughtfully designed products to customers around the world.

Is MytsDesigns an Australian business?

Yes. MytsDesigns is proudly Australian-owned, and our designs are developed in Australia for customers worldwide.

Are your designs original?

Our collections are developed around original ideas created to offer something more distinctive than generic, mass-produced artwork.

Our range includes artistic, geometric, floral, minimalist, gothic, humorous, motivational, coastal, outdoor and special-interest designs.

Products and Printing

What products do you sell?

Our range includes:

• Graphic T-shirts
• Hoodies and sweatshirts
• Coffee mugs and latte mugs
• Tote bags
• Beach towels
• Baby and toddler apparel
• Selected gifts and accessories

Product availability, colours, sizing and specifications vary, so please check the individual product page before ordering.

How are your products made?

Most MytsDesigns products are produced especially for you after your order is placed. Your selected design is sent to an appropriate trusted production partner for printing, quality checking, and dispatch.

Producing items to order helps us offer a broader selection of original designs without holding large amounts of unnecessary stock.

Where will my order be printed?

Where possible, your order is assigned to a trusted print partner located closer to its delivery destination.

Our international fulfilment network allows many orders to travel a shorter distance than they would if every product were shipped from Australia. This can help reduce unnecessary transportation while supporting more efficient worldwide delivery. MytsDesigns currently states that it serves more than 132 countries through its global production network. MytsDesigns shipping information

Will every item in my order come from the same location?

Not necessarily. Different products may be produced by different specialist print partners. If your order contains several product types, colours or sizes, it may arrive in more than one parcel and on different days.

You will not usually need to take any action. Please check each tracking notification before contacting us about a seemingly missing item.

Are the product colours exactly as shown?

We make every effort to display product and print colours accurately. However, colours can appear slightly different depending on your screen settings, device, garment colour, fabric texture and printing process.

Small variations between the online image and finished product are normal and do not necessarily indicate a fault.

Will the design placement always be identical?

Because our products are individually printed, minor differences in size, positioning or colour can occasionally occur. These small production variations are part of the print-on-demand process and help make each item individually produced.

Substantial printing errors, incorrect products or damaged items should be reported to us promptly.

T-Shirt and Apparel Sizing

How do I choose the correct size?

Please use the size guide displayed on the individual product page. Measurements may vary between garment brands and styles, so we recommend checking the guide every time rather than relying only on the size you normally wear.

For the most reliable comparison, measure a similar garment that fits you comfortably and compare those measurements with the product’s size chart.

Are your T-shirts unisex?

Many of our T-shirts use a comfortable unisex fit, but this may not apply to every garment. Please read the product description and size guide before ordering.

A unisex fit generally offers a straight, relaxed shape. Customers wanting a closer fit may prefer a smaller size, while those wanting an oversized look may wish to size up.

What garment brands do you use?

The garment base varies by product and production location. Selected products may use brands such as Gildan, Bella+Canvas or Comfort Colors.

The relevant garment information should be shown on the individual product page. Equivalent products may occasionally be used where necessary to fulfil orders internationally.

What if I order the wrong size?

Please check the size guide carefully before ordering because products are made specifically for each customer.

If you order the wrong size, contact us before returning anything. Eligibility for a return or exchange will depend on the item and the conditions contained in our Returns and Refund Policy.

Ordering and Payment

How do I place an order?

Choose your preferred product, select the available size and colour, and add it to your cart. Review your selection carefully before proceeding through the secure checkout.

Once payment is completed successfully, you should receive an order confirmation at the email address provided during checkout.

Can I change or cancel my order?

Because production can begin soon after an order is confirmed, changes and cancellations are not guaranteed.

Contact us as quickly as possible at mytsdesigns@gmail.com with your order number and requested change. If production has not begun, we will do our best to assist. Once an item has entered production, changes or cancellation may no longer be possible.

I did not receive an order confirmation. What should I do?

First, check your spam, junk, or promotions folder. Also confirm that the email address entered at checkout was correct.

If you still cannot locate the confirmation, email us with your name, approximate order time, and any payment reference available so we can investigate.

Can I send an order directly to someone as a gift?

Yes. Enter the recipient’s address as the delivery address during checkout.

Please double-check all details before completing the order. Because orders move into production quickly, we cannot guarantee that an incorrect delivery address can be changed afterwards.

What currency will I be charged in?

Available prices may adjust according to the country or currency selected on the website. Your payment provider may apply its own conversion rate or international transaction fee.

The final amount shown at checkout is the amount submitted by MytsDesigns, excluding any separate fees imposed by your bank or payment provider.

Is checkout secure?

Yes. MytsDesigns uses Shopify’s secure checkout system and supported payment providers to process transactions. Payment information is handled through the relevant secure payment platform rather than being manually processed by MytsDesigns.

Production and Delivery

Do you deliver worldwide?

Yes. MytsDesigns provides worldwide delivery to many countries through its global network of trusted print partners. Availability can depend on the product, destination, and local delivery restrictions.

If checkout does not accept your address, please contact us before attempting to place the order again.

How long does production take?

Most products must be printed before they can be dispatched. Production time is separate from delivery time and may vary according to the product, print location, order volume, and time of year.

Once your order has been produced and dispatched, tracking information will normally be sent by email.

How long will delivery take?

Delivery time varies according to the destination, product, fulfilment location and carrier.

Any delivery estimate shown during checkout is an estimate rather than a guaranteed arrival date. Peak seasons, severe weather, customs processing, local carrier interruptions, and incorrect addresses can cause delays beyond our control.

Do you offer express delivery?

We do not generally offer express delivery because our products are individually printed and fulfilled through different production partners. Production and international carrier schedules can vary, making a reliable express-delivery promise difficult to guarantee.

We would rather provide a realistic delivery expectation than charge customers for a service that may not perform consistently.

How much does shipping cost?

Shipping charges depend on the delivery destination, product type, number of items, and any current promotion. The applicable cost will be displayed at checkout before payment is completed.

If a free-shipping promotion is running, its conditions and minimum order requirements will be shown on the website.

Will I receive tracking?

Tracking is available for most orders. Once your parcel has been dispatched, you should receive an email containing the relevant tracking information.

Tracking can occasionally take 24–48 hours to update after the carrier receives the shipping details.

Why is my tracking information not updating?

A tracking number may be created before the carrier scans the parcel into its network. There can also be gaps between scans, particularly during international transit or customs processing.

Allow a short period for the tracking page to update. If there has been no movement for an unusual length of time, contact us with your order number.

Why did only part of my order arrive?

Products can be made and dispatched by different print partners. This means a multi-item order may be divided into separate parcels.

Review your dispatch emails and tracking numbers to see whether another parcel is still on its way.

What happens if my parcel is delayed?

Check the tracking link first for the latest carrier update. Delays can occur during busy periods, customs processing, extreme weather, or local delivery interruptions.

If the parcel has not moved for an extended period or has passed its expected delivery window, contact us, and we will help investigate.

What happens if my parcel is marked delivered but I cannot find it?

Please:

1. Check around your property and any safe-drop locations.
2. Ask household members, neighbours, reception or building management.
3. Check for a collection notice from the carrier.
4. Contact the local carrier using your tracking number.

If the parcel still cannot be located, contact MytsDesigns with your order number and tracking details.

Am I responsible for customs duties or import taxes?

International orders may be subject to customs duties, taxes, or import charges imposed by the destination country. Unless stated otherwise during checkout, these charges are generally the responsibility of the recipient.

MytsDesigns does not control local customs decisions or the fees charged by government authorities. As most products are printed in your country, there are little to no customs duties or Tariff Fees. This helps keep shipping costs down.

Returns, Problems and Refunds

What is your return policy?

The published MytsDesigns policy allows customers to initiate an eligible return within 30 days of receiving their order. 7 Days if the product is damaged or the print. is incorrect. Photos are required.

Returned products must be unworn or unused, with tags where applicable, in their original condition and packaging, and accompanied by proof of purchase. You must contact us before sending an item back; unsolicited returns may not be accepted. MytsDesigns Returns and Refund Policy

How do I request a return?

Email mytsdesigns@gmail.com with:

• Your name
• Order number
• The item concerned
• The reason for the return
• Clear photographs if the item is damaged, defective or incorrect

Wait for return approval and instructions before sending anything. The return destination may depend on the circumstances and should always be confirmed first.

What should I do if my order is damaged, defective or incorrect?

Inspect your order as soon as it arrives. Reply within 7 days of receipt. If an item is damaged, incorrectly printed, defective or different from what you ordered, contact us promptly with your order number and clear photographs of:

• The entire product
• The affected area
• The packaging and delivery label, where relevant

We will review the issue and advise the appropriate resolution.

Can personalised products be returned?

Personalised and custom-made products generally cannot be returned because they were produced specifically for you, unless they arrive damaged, defective or incorrectly made.

Please carefully check all names, dates, spelling and custom details before submitting an order.

Can sale items or gift cards be returned?

The current Returns and Refund Policy states that sale items and gift cards cannot be returned. Personalised products are also excluded unless faulty. MytsDesigns Returns and Refund Policy

Do you offer exchanges?

The current policy recommends returning an eligible item and placing a separate order for the replacement after the return has been accepted. This is generally faster than waiting for a traditional exchange to be processed.

Contact us before taking either action so we can confirm eligibility.

When will I receive my refund?

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method, normally within 10 business days.

Your bank or card provider may require additional time to display the funds. If more than 15 business days have passed since your refund was approved, contact us. MytsDesigns Returns and Refund Policy

Product Care

How should I care for printed apparel?

Always follow the care label attached to the garment. As a general guide:

• Wash inside out with similar colours
• Use cold or cool water and a gentle cycle
• Avoid bleach and harsh detergents
• Do not iron directly over the printed design
• Tumble dry on low or air dry where possible
• Do not dry-clean unless the garment label permits it

Following these instructions can help preserve both the garment and printed artwork.

How should I care for mugs, tote bags and beach towels?

Care requirements vary by product:

• Mugs: Follow the instructions on the product page. Hand washing may help maintain the printed finish for longer.
• Tote bags: Spot clean or wash gently according to the product’s care instructions.
• Beach towels: Wash with similar colours and avoid harsh bleach or excessive heat.

Always follow the care label or product-specific instructions supplied with your item.

Contact and Support

How can I contact MytsDesigns?

You can contact us through the MytsDesigns Contact page or email mytsdesigns@gmail.com.

Please include your order number when asking about an existing order so we can assist you more efficiently.

When is customer support available?

Our website states that MytsDesigns is open seven days a week. Messages are answered as promptly as possible, although replies may take longer during weekends, public holidays, and peak shopping periods.

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Still need help?

We want every MytsDesigns customer to feel confident before and after ordering. If your question has not been answered here, please contact us and our friendly team will be happy to assist.