Frequently Asked Questions

What are your returns policy?

If your item arrives damaged or you receive the wrong product, we’ll sort it out—fast.

To request a replacement or refund:


  • mytsdesigns@gmail.com within 7 days of delivery

  • photos of the issue


⚠️ Please note: Incorrect sizing is not covered under this policy. Always refer to our Size Guide before placing your order.

Do You Ship World Wide?

Absolutely! We ship to over 130 countries through our trusted global print partners.


  • = faster delivery + lower carbon footprint

  • from within the USA

Typical delivery times:


  • 7–14 business days
    USA/Canada

  • 7–12 business days
    Australia/NZ

  • 8–14 business days
    Europe/UK

  • 10–21 business days
  • Rest of the World

How Long Does Shipping take?

A: Orders from MytsDesigns are typically processed and dispatched within 2–4 business days. You'll receive a confirmation email with tracking details as soon as your item ships.

If I have questions about a product. How do I get intouch?

You can contact us via email at mytsdesigns@gmail.com

Where are you based?

We’re proudly located in Queensland, Australia.

To ensure fast, eco-conscious shipping, our products are printed locally based on your location.

That means U.S. orders ship from the U.S., UK orders from the UK, and so on!

Are these shirts pre-shrunk?


Yes. All our Gildan® 64000 shirts are pre-shrunk and made from 100% ring-spun cotton.

What printing method is used?


We use eco-friendly Direct-To-Garment (DTG) printing, which ensures:

  • Vibrant, lasting Colours

  • Soft, Breathable feel


  • Environmentally friendly water-based inks


Can I get custom colors or sizes?


Yes, we offer a wide selection:


  • S to 3XL

  • color variants available on each product page

See specific options on your chosen T-shirt product page.

I have a question about a product—how do I get in touch?

We’d love to help! Contact us anytime:

📧 Email: mytsdesigns@gmail.com

🛍️ Or message us via our Contact Page